JOHNSTON, R.I., USA—Commercial and industrial property insurer FM Global is “the most highly regarded carrier for property claims handling,” according to the 2015 Advisen Claims Satisfaction Survey. Advisen Ltd., a leading insurance information and analytics firm, surveyed 544 risk managers and brokers for their input on a variety of claims handling best practices, including expertise, accessibility and equitable settlements.
In particular, among risk managers FM Global topped the list for property claims satisfaction. Additionally, FM Global’s claims satisfaction score was more than twice that of the number two preferred carrier, per risk managers at organizations with more than US$1 billion in revenue.
“Risk managers should hold their insurers to high standards and carriers should strive to make the claims experience as effortless and as satisfying as possible,” said Advisen co-founder and president David Bradford. “Based on the findings of this survey, FM Global appears to be succeeding admirably.”
Click here to view a summary of the survey findings.
Established 180 years ago, FM Global is a mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its client-owners. Those owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every three FORTUNE 1000 companies. They work with FM Global to better understand the key property hazards that can impact their business continuity to make cost-effective risk management decisions combining property loss prevention with insurance protection. FM Global is rated A+ (Superior) by A.M. Best, AA (Very Strong) by Fitch and A+ by Standard & Poor’s.