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Study of U.S. risk managers ranks FM Global #1 for underwriting expertise, customer service and claims processing

JOHNSTON, R.I., USA—For a second year in a row, FM Global has been ranked number one among insurance companies for its “underwriting expertise,” “customer service” and “claims processing responsiveness,” according to a new study of U.S. corporate risk managers.

The findings are based on independent research by Greenwich Associates, a leading financial services research firm, which interviewed more than 700 risk managers representing companies with annual revenue greater than US$500 million.

According to Greenwich Associates, insurers that stand out in all three categories also have the highest overall client satisfaction and loyalty.

In prior years, related Greenwich Associates studies have ranked FM Global number one in the U.S. for claims-handling performance and number one in Canada for overall carrier quality and client satisfaction.

About FM Global

For 177 years, many of the world’s largest organizations have worked with FM Global ( to develop cost-effective property insurance and engineering solutions to protect their business operations from fire, natural disasters and other types of property risk. With clients in more than 130 countries, FM Global ranks 572 among FORTUNE magazine’s largest companies in America, and has been named “Best Global Property Insurer” and “Best Supply Chain Risk Insurance Provider” by Global Finance magazine.